01.Our Commitment to Responsible Gaming
At jilit, we believe that gaming is meant to be an enjoyable form of entertainment — nothing more, nothing less. We are deeply committed to responsible gaming and to ensuring that every player on the jilit platform has access to the tools, information, and support they need to keep their gaming experience positive and within healthy limits.
jilit operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), which sets clear standards for player protection, responsible gaming practices, and operator accountability. We take these obligations seriously — not just because they are required of us, but because we genuinely care about the wellbeing of our players.
Responsible gaming at jilit is not an afterthought. It is built into the platform from the ground up. From the moment you register your jilit account, you have access to a full suite of responsible gaming tools that put you in control of your gaming activity. We also train our customer support team to recognize signs of problem gambling and to respond with empathy and appropriate guidance.
We know that for some players, gambling can become a problem. If that happens to you — or to someone you care about — jilit is here to help. This page explains everything you need to know about staying safe on jilit and where to turn if you need support.
02.21+ Age Policy — Strictly Enforced
Mandatory Age Requirement
Under Philippine law and PAGCOR regulations, participation in casino-style gambling is restricted to individuals who are 21 years of age or older. jilit strictly enforces this requirement. Any account found to belong to a person under 21 will be immediately suspended and any balance returned.
During the jilit registration process, all players are required to confirm that they are 21 years of age or older. jilit also conducts Know Your Customer (KYC) verification, which includes age verification using a valid government-issued ID. Players who cannot complete age verification will not be permitted to deposit, play, or withdraw on the platform.
If you are a parent or guardian and you believe that a minor has accessed jilit, please contact our support team immediately. We will investigate and take appropriate action without delay. jilit also recommends that parents and guardians use device-level parental controls to prevent minors from accessing online gaming platforms.
03.Recognizing Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually, and many people do not realize they have a problem until it has already caused significant harm. jilit wants to help you recognize the warning signs early.
Common signs that gambling may be becoming a problem include:
- Spending more money on gambling than you can afford to lose.
- Gambling to escape stress, anxiety, depression, or other emotional difficulties.
- Chasing losses — continuing to gamble in an attempt to win back money you have lost.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Neglecting work, school, family responsibilities, or personal health because of gambling.
- Feeling restless, irritable, or anxious when you try to cut back or stop gambling.
- Borrowing money or selling possessions to fund gambling.
- Repeatedly trying to stop or reduce gambling but being unable to do so.
If any of these signs sound familiar, please take the self-assessment below and consider reaching out for support. You are not alone, and help is available.
04.Self-Assessment — Are You in Control?
Answer the following questions honestly. If you answer "yes" to two or more of them, we strongly encourage you to use jilit's responsible gaming tools and to seek professional support.
What to Do Next
If you answered "yes" to two or more questions, please consider activating jilit's self-exclusion tool or setting a deposit limit. You can also reach out to our support team, who are trained to assist players experiencing gambling-related difficulties.
05.Responsible Gaming Tools on jilit
jilit provides a comprehensive set of responsible gaming tools that are accessible directly from your account settings. These tools are designed to give you meaningful control over your gaming activity. All tools take effect immediately upon activation.
- Deposit Limits: Set a daily, weekly, or monthly cap on how much you can deposit into your jilit account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising a limit requires a 24-hour cooling-off period.
- Session Time Limits: Set a maximum duration for each gaming session. When your session limit is reached, jilit will automatically log you out and display a responsible gaming reminder before you can log back in.
- Loss Limits: Define the maximum amount you are willing to lose within a set period. Once your loss limit is reached, your account will be restricted from further play until the period resets.
- Reality Checks: Enable periodic on-screen reminders that show you how long you have been playing and how much you have wagered during your current session. These prompts appear at intervals you choose — every 30, 60, or 90 minutes.
- Cool-Off Period: Take a short break from jilit for a defined period — 24 hours, 48 hours, or up to 30 days. During a cool-off period, your account remains open but you cannot log in or place bets. This is a lighter alternative to full self-exclusion.
- Account Activity History: Review a full history of your deposits, withdrawals, bets, and session durations at any time from your account dashboard. Transparency about your own activity is a powerful tool for staying in control.
To access any of these tools, log in to your jilit account and navigate to the Responsible Gaming section in your account settings. If you need assistance activating any tool, our support team is available 24/7.
06.Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on jilit. When you activate self-exclusion, your jilit account is fully suspended for the duration you choose. You will not be able to log in, deposit, or place bets for the entire exclusion period.
jilit offers the following self-exclusion options:
- Short-term self-exclusion: 1 month, 3 months, or 6 months.
- Long-term self-exclusion: 1 year or 5 years.
- Permanent self-exclusion: Indefinite closure of your jilit account with no option to reopen.
Important — Self-Exclusion is Binding
Once self-exclusion is activated, it cannot be reversed before the chosen period ends. jilit will not accept requests to lift a self-exclusion early under any circumstances. This is intentional — it is designed to protect you during a vulnerable period. Any remaining balance in your account at the time of self-exclusion will be returned to you via your registered withdrawal method.
To activate self-exclusion, go to the Responsible Gaming section in your jilit account settings, or contact our support team directly. Self-exclusion takes effect within minutes of your request being confirmed.
jilit also participates in the PAGCOR-administered exclusion registry. If you self-exclude from jilit, your details may be shared with the registry to help prevent you from accessing other PAGCOR-licensed platforms during your exclusion period.
07.Advice for Family & Friends
Problem gambling does not only affect the person gambling — it affects the people around them too. If you are concerned that someone close to you may have a gambling problem, here is how you can help.
Start by having an open, non-judgmental conversation. Choose a calm moment and express your concerns using "I" statements — for example, "I've noticed you seem stressed about money lately" rather than "You're gambling too much." Avoid ultimatums or confrontations, which can cause the person to become defensive and withdraw.
Encourage them to seek professional help. Problem gambling is a recognized behavioral health condition, and effective treatment is available. Cognitive behavioral therapy (CBT) and peer support groups have strong track records of helping people regain control.
Take care of yourself too. Supporting someone with a gambling problem can be emotionally exhausting. Seek your own support from friends, family, or a counselor. You cannot help someone else if you are running on empty.
If the person is a jilit account holder, you can contact jilit's support team to report a concern. We will handle the matter with sensitivity and in accordance with our responsible gaming policies and applicable privacy laws.
08.Getting Help
If you or someone you know needs support with problem gambling, please do not hesitate to reach out. Help is available, and seeking it is a sign of strength, not weakness.
You can contact jilit's responsible gaming support team at any time:
Email: [email protected]
Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays. All responsible gaming inquiries are handled with complete confidentiality.
Philippine Support Resources
The Philippines has dedicated mental health and problem gambling support services. The National Center for Mental Health (NCMH) Crisis Hotline is available to Filipinos experiencing mental health difficulties, including those related to problem gambling. PAGCOR also maintains responsible gaming resources for players on PAGCOR-licensed platforms. We encourage any player in distress to reach out to these services.
Remember: Gambling is addictive. Know when to stop. jilit is here to support you every step of the way.